Business Operations Specialist

2 weeks ago


Gurgaon, Haryana, India Gartner Full time

About the Role

Gartner is seeking a highly skilled Business Operations Specialist to provide operational support and analysis to the Event Sales team.

As a Business Operations Specialist, you will be responsible for reviewing contracts, tracking key metrics, data analysis, new hire on-boarding, and process improvement.

Business Reporting

  • Understand team initiatives to provide key analysis to VP, Event Sales Operations and identify sales trends.
  • Provide forecast and pipeline analysis and trending.
  • Accurately track key metrics (i.e., ESM, gateway, OPI bookings, renewals, team slides & communications).
  • Analyze data to identify sales trends or processes and make recommendations to improve AE productivity or increase efficiency in processes.
  • Maintain current and accurate pricing and inventory in ESM.
  • Maintain monthly goaling charts.
  • Accurately track on-site renewals at events.
  • Create contracts globally pre-event.

Operational

  • Define and communicate sales processes, operational updates, best practices within region.
  • Partner with lines of business to help drive education and productivity.
  • Manage month- and quarter-end processes, ensuring all business is transacted and accurate.
  • Assist in the new hire on-boarding process, reviews sales order booking process and Events Manager tool and Client Connect requirements.
  • Has a comprehensive understanding of Client Connect, Events Manager Tool and reporting, providing metric trending and adoption.
  • Manage the MEA client list and ensure the team knows when new MEAs are required. Works with Legal to improve process.
  • Prepare contracts & shipments for all events, creates priority renewal list and provides on-site support; working with hotel & operations team to ensure the sales area is set up and works closely with sponsor marketing to assist with VIP Day.
  • Provide weekly attendee lists to team.
  • Support VP, sponsorship sales with scheduling meeting, managing his calendar & expense and booking travel.

What We Offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.



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