Lead System Performance Monitor

3 weeks ago

Gurgaon, Haryana, India Egon Zehnder Full time
Job Description

At Egon Zehnder, we are seeking a highly skilled Lead System Performance Monitor to join our team. This role will play a crucial part in ensuring the optimal performance and availability of our systems.

Key Responsibilities:

  • Monitoring and Performance Analysis: Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using tools such as Nagios, Microsoft SCOM, and Site24X7.
  • Troubleshooting and Issue Resolution: Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
  • Capacity Planning: Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
  • Incident Response: Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
  • Monitoring Tools Management: Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
  • Performance Analysis and Optimization: Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
  • Cloud Monitoring: Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies.
  • Synthetic Monitoring: Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services.
  • Documentation and Reporting: Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
  • KPIs and Dashboards: Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
  • Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, and Site24X7.
  • Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
  • Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong leadership, communication, and team collaboration abilities.

Benefits:

At Egon Zehnder, we offer a comprehensive benefits package, including 5 days of work in a fast-paced environment, opportunities for personal development and training, health benefits, and accident insurance.

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