IT Infrastructure Monitoring Specialist

1 day ago

Gurgaon, Haryana, India apexanalytix Full time

About us – At apexanalytix, we are a dynamic and innovative organization with a rich history of growth and success. Founded nearly four decades ago, we have consistently delivered top-notch procure-to-pay solutions to our clients worldwide. Our unique blend of established company and start-up culture makes us an ideal place for professionals looking for a stimulating work environment.

Our clients are some of the biggest names in the Global 2000, and they trust us to provide them with the latest controls, audit, and analytics software every day. Industry analysts consistently rank us as a leading supplier management solution, and we are committed to building on this reputation.

Read more about apexanalytix - https://www.apexanalytix.com/about/

The Role

We are seeking a highly skilled IT Infrastructure Monitoring Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring and managing our entire IT infrastructure, including networks, servers, hardware, applications, and associated jobs.

Key Responsibilities:

  • Monitor the entire IT infrastructure, including networks, servers, hardware, applications, and associated jobs, operating around the clock, seven days a week to ensure a stable and secure production environment for apexportal applications.
  • Analyze alerts in real-time, prioritize issues, troubleshoot, manage escalations, handle incidents, and resolve problems promptly.
  • Conduct proactive maintenance to safeguard the health of IT systems and infrastructure, ensuring adherence to availability targets for apexportal applications and systems.
  • Take full ownership of events from detection through resolution, including comprehensive reporting.
  • Mentor junior associates and staff, providing guidance and support in their duties.
  • Transfer knowledge to team members and contribute to best practices.
  • Install monitoring agents, monitor capacity levels, and generate reports.
  • Collaborate with Application Support, Development, Storage, Server, Database, and VM teams to address issues and optimize performance.
  • Review system event logs, identify configuration errors, and manage system software verification.
  • Monitor usage levels, identify runaway processes, and configure alerts for Oracle and SQL databases.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in a relevant field.
  • 3+ years experience with proficiency in monitoring systems and tools.
  • Previous 24 X 7 operations experience.
  • Technical Skills: Proficiency in Dynatrace, SolarWinds, ServiceNow ITOM, and similar tools.
  • Experience with Microsoft SQL and IIS.
  • Ability to work flexible hours and occasional weekend support as needed.
What We Offer

At apexanalytix, we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones.

We believe that choice is essential when it comes to benefits, whether for yourself or your family. That's why we offer competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees' growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.

With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.

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