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Customer Relationship Specialist

2 weeks ago

Chandigarh, Chandigarh, India beBeeCustomer Full time ₹ 10,12,500 - ₹ 12,12,500
Customer Service Representative Position

About the Role:

We are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through effective communication and problem-solving skills.

The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent verbal and written communication skills, and a strong customer service orientation.

Key Responsibilities:
  • Handle incoming and outgoing calls with professionalism and courtesy.
  • Provide accurate information to customers regarding our services.
  • Resolve customer inquiries and complaints efficiently and effectively.
  • Maintain detailed and accurate records of customer interactions in the database.
  • Collaborate with team members to enhance customer satisfaction and improve service processes.
  • Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
Required Skills and Qualifications:
  • 2-3 years of experience in a call center or customer service role.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and maintain composure under pressure.
  • Proficient in using call center software and CRM tools.
  • Excellent problem-solving skills and attention to detail.
Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement.

Why Choose Us?

We offer a dynamic and challenging work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service, and we are committed to supporting your success in this role.