Retention Specialist

2 days ago


Chandigarh, Chandigarh, India beBeeRetention Full time ₹ 2,50,000 - ₹ 4,00,000
Retention Specialist

We are seeking a highly skilled and motivated Retention Specialist to join our team.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth through retention strategies.

Key Responsibilities:
  • Develop and implement effective retention plans to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement.
  • Analyze data to inform retention strategies and measure their effectiveness.
  • Communicate with customers to understand their needs and concerns, and provide tailored solutions.
Required Skills and Qualifications:
  • Proven experience in customer-facing roles, with a strong focus on retention and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop insights.
  • Familiarity with digital marketing principles and practices, including SEO, SMM, PPC, and reputation management.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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