Head of Client Support

7 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The ideal candidate will have a strong background in customer service, leadership, and communication.

The primary responsibilities of this role include leading a team of customer support representatives, ensuring exceptional customer service through monitoring calls, emails, and chat interactions, and providing feedback and coaching to team members.

To be successful in this position, the candidate must have a minimum of 8-10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.

The candidate should possess excellent communication skills, both written and verbal, as well as strong interpersonal and problem-solving skills. They should also be able to work in a fast-paced environment and manage multiple tasks and priorities.

In addition, the candidate should have experience with customer support software and tools, as well as the ability to analyze data and make data-driven decisions.

This is an excellent opportunity for a motivated and results-driven individual to take on a leadership role and contribute to the success of our team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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