Client Support Specialist

17 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking a seasoned customer service representative to join our team as a Client Support Specialist.

About the Role:

The ideal candidate will be responsible for providing exceptional customer support through proactive and timely communication, ensuring seamless product experiences for clients. Key objectives include delivering outstanding results, building strong relationships, and fostering loyalty.

Key Responsibilities:
  • Foster trust with clients by listening actively and addressing their concerns in a prompt and empathetic manner.
  • Develop and maintain comprehensive knowledge of product offerings, highlighting features and benefits to meet client needs effectively.
  • Prioritize tasks to achieve sales targets and ensure accurate record-keeping using CRM systems.
  • Collaborate closely with colleagues to share best practices and drive continuous improvement in customer satisfaction.
Requirements:
  • Demonstrated success in sales conversion, preferably in related sectors such as beauty and lifestyle.
  • Excellent verbal and written communication skills, with a persuasive approach.
  • Strong interpersonal skills and ability to build rapport with diverse client profiles.
  • Motivated and results-driven individual capable of meeting and exceeding performance metrics.
  • Proficiency in CRM software and Microsoft Office applications.

Bonus points for experience in the industry and familiarity with our products.

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