Desktop Support Specialist

3 hours ago

Ghaziabad, Uttar Pradesh, India beBeeDesktopSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Desktop Support Specialist

Are you a skilled IT professional with a passion for delivering top-notch support to users across the globe? Do you have a knack for troubleshooting complex technical issues and resolving them efficiently?

We are seeking a highly motivated and organized Desktop Support Specialist to join our team. As a key member of our desktop services department, you will play a critical role in ensuring timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.

Key Responsibilities:

  • Ensure prompt and effective resolution of technical issues via phone, email, or remote access tools
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages
  • Maintain an accurate inventory of company assets and ensure proper deployment and rollout of software and hardware
  • Collaborate with the Cybersecurity team to ensure all network assets are secured
  • Update problem management database with timely and meaningful information
  • Gather and log all relevant information about each issue and attempts to resolve it using available tools and collective knowledge
  • Utilize knowledge base to assist in troubleshooting efforts and share experiences with other team members
  • Assist in the deployment of desktop PCs and peripherals, as well as on-boarding new employees with GIT orientation to computer assets
  • Respond to voice mail and email daily
  • Develop working knowledge of all desktop applications, and OS software supported by Desktop Services, and troubleshoot and assist in their use
  • Perform various duties assigned by the Client Solutions Manager

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years experience in Desktop and/or Helpdesk support
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows)
  • Fluent in English; additional languages are a plus
  • Experience working with international clients in USA and Europe is an asset
  • Proficient knowledge of Microsoft office and SAP is also an asset

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