Driving Customer Success: A Strategic Role

5 days ago

Delhi, Delhi, India beBeeCustomerSuccess Full time US$ 12,00,000 - US$ 15,00,000
Customer Success Manager

About the Role

We are seeking a seasoned Customer Success Manager to drive customer adoption, retention, and growth. As a key member of our team, you will be responsible for building strong relationships with customers, ensuring they realize value from our platform, and acting as their trusted advisor to maximize ROI.

Key Responsibilities:

  • Own customer relationships post-sales, ensuring high renewal and retention rates.
  • Develop and execute customer success plans aligned with business objectives.
  • Conduct Quarterly Business Reviews (QBRs) and other engagement meetings.
  • Proactively identify at-risk accounts and implement corrective actions.
  • Drive product adoption and usage, leveraging data insights and usage metrics.
  • Act as the voice of the customer to product and internal teams.
  • Identify opportunities for upsell and expansion within accounts.
  • Maintain accurate customer health scores, usage data, and forecasts in CRM.

Requirements:

  • 9 years of Customer Success / Account Management experience in a SaaS environment.
  • Strong understanding of SaaS business models and metrics (ARR, NRR, churn).
  • Proven track record of meeting or exceeding renewal and retention goals.
  • Excellent presentation, communication, and negotiation skills.
  • Experience working with CRM (Salesforce/HubSpot) and customer success platforms.
  • Strong problem-solving skills and a data-driven decision-making approach.
  • Bachelor's degree or equivalent professional experience.

Why This Opportunity?

  • Chance to work in a fast-growing SaaS scale-up disrupting the ERP testing space.
  • Exposure to global enterprise customers across industries.
  • Collaborative and innovative culture where your ideas directly impact growth.
  • Competitive compensation and benefits package.

Skills: customer success management, upselling.

Our ideal candidate is a strategic thinker with excellent communication and interpersonal skills. They possess a proven track record of driving customer success and have experience working in a SaaS environment. If you are passionate about delivering exceptional customer experiences and growing your career in a dynamic organization, we encourage you to apply.

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