Customer Success Manager

Customer Success Manager (Delhi | India)

Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?

Join one of India's fastest-growing AI startups — welcome to Convin.

About Convin

Convin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni, designed to empower sales, collections, and customer experience teams. We're on a mission to redefine the way organizations communicate with their customers.

With our AI and Machine Learning-driven platform,

Automatically analyzes sales and customer conversations

Surfaces powerful insights for team leaders

Automates call quality and coaching workflows

Improves sales conversions and collection efficiency

Enhances customer experiences with real-time guidance and analytics

Top brands like Treebo, Thomas Cook, MediBuddy, Aakash, and PlanetSpark trust Convin to power their performance — and we're scaling fast across Health-tech, Ed-tech, Fintech, E-commerce, and more.

Learn more: www.convin.ai

About the Role: Customer Success Manager

As a Customer Success Manager, you'll be the voice of the customer within Convin. You'll play a crucial role in product adoption, relationship building, and retention — while surfacing insights that fuel upsell and renewal opportunities.

This is a high-impact, customer-facing role perfect for someone who's passionate about helping clients realize value from cutting-edge SaaS tools.

Key Responsibilities

Client Relationship Management

- Build and nurture long-term relationships with clients across industries
- Drive customer retention by ensuring satisfaction and continued success
- Proactively identify and resolve customer issues with speed and clarity

Product Adoption & Enablement

- Conduct onboarding, training sessions, and workshops for product rollout
- Ensure customers are getting maximum value from the Convin platform
- Help users navigate new features and recommend best practices

Value Delivery & Advocacy

- Showcase ROI with regular reports and strategic check-ins
- Highlight how Convin supports clients' business objectives
- Advocate for customer needs internally with product and engineering

Upsell & Cross-Sell Enablement

- Spot expansion opportunities based on usage and business needs
- Work with the sales team to initiate and support commercial conversations
- Help customers scale with the right mix of features and support

Stakeholder Management

- Regularly sync with key decision-makers to align on business goals
- Run weekly reviews with client POCs to address priorities and progress
- Collect feedback and channel it back into product improvements

Required Skills & Experience

- 3+ years in a customer-facing role (Customer Success, Account Management, etc.)
- Prior experience in a SaaS or technology company is highly preferred
- Strong communication and stakeholder management skills
- Analytical mindset and the ability to link usage data to business impact
- Comfortable working in a fast-paced, client-focused startup environment
- Proactive, solution-oriented, and able to multitask effectively

Why Convin?

At Convin, you're not just working at a company — you're helping shape the future of customer interaction. You'll:

Join a high-growth SaaS startup building disruptive AI products

Collaborate with top minds from IITs and elite tech companies

Contribute to products that impact real customers, fast

Receive competitive compensation, bonuses, and ESOPs

Work in a high-trust, learning-first culture where your growth is prioritized

What Makes This Role a Perfect Opportunity?

Learning Credit – Get ₹1,000 every month to spend on any book or course — whether it's a tech certification, novel, or gratitude journal.

Holiday Allowance – ₹24,000/year just to explore and recharge wherever you like.

Massive Learning Curve – Work with founders and senior leaders and grow in one of the hottest tech categories.

Career Acceleration – Gain hands-on experience in AI, SaaS, and enterprise tech – one of the fastest-growing spaces in India.

Family Health Coverage – Comprehensive health insurance for you and your family worth ₹5 lakhs annually.

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