Customer Success Manager

Customer Success Manager (Delhi | India)
Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?
Join one of India's fastest-growing AI startups — welcome to Convin .
About Convin
Convin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni , designed to empower sales, collections, and customer experience teams. We're on a mission to redefine the way organizations communicate with their customers .
With our AI and Machine Learning-driven platform ,
Automatically analyzes sales and customer conversations
Surfaces powerful insights for team leaders
Automates call quality and coaching workflows
Improves sales conversions and collection efficiency
Enhances customer experiences with real-time guidance and analytics
Top brands like Treebo, Thomas Cook, MediBuddy, Aakash, and PlanetSpark trust Convin to power their performance — and we're scaling fast across Health-tech, Ed-tech, Fintech, E-commerce, and more.
Learn more: the Role: Customer Success Manager
As a Customer Success Manager , you'll be the voice of the customer within Convin. You'll play a crucial role in product adoption, relationship building, and retention — while surfacing insights that fuel upsell and renewal opportunities.
This is a high-impact, customer-facing role perfect for someone who's passionate about helping clients realize value from cutting-edge SaaS tools.
Key Responsibilities
Client Relationship Management
Build and nurture long-term relationships with clients across industries
Drive customer retention by ensuring satisfaction and continued success
Proactively identify and resolve customer issues with speed and clarity
Product Adoption & Enablement
Conduct onboarding, training sessions, and workshops for product rollout
Ensure customers are getting maximum value from the Convin platform
Help users navigate new features and recommend best practices
Value Delivery & Advocacy
Showcase ROI with regular reports and strategic check-ins
Highlight how Convin supports clients' business objectives
Advocate for customer needs internally with product and engineering
Upsell & Cross-Sell Enablement
Spot expansion opportunities based on usage and business needs
Work with the sales team to initiate and support commercial conversations
Help customers scale with the right mix of features and support
Stakeholder Management
Regularly sync with key decision-makers to align on business goals
Run weekly reviews with client POCs to address priorities and progress
Collect feedback and channel it back into product improvements
Required Skills & Experience
3+ years in a customer-facing role (Customer Success, Account Management, etc.)
Prior experience in a SaaS or technology company is highly preferred
Strong communication and stakeholder management skills
Analytical mindset and the ability to link usage data to business impact
Comfortable working in a fast-paced, client-focused startup environment
Proactive, solution-oriented, and able to multitask effectively
Why Convin?
At Convin, you're not just working at a company — you're helping shape the future of customer interaction. You'll:
Join a high-growth SaaS startup building disruptive AI products
Collaborate with top minds from IITs and elite tech companies
Contribute to products that impact real customers, fast
Receive competitive compensation, bonuses, and ESOPs
Work in a high-trust, learning-first culture where your growth is prioritized
What Makes This Role a Perfect Opportunity?
Learning Credit – Get ₹1,000 every month to spend on any book or course — whether it's a tech certification, novel, or gratitude journal.
Holiday Allowance – ₹24,000/year just to explore and recharge wherever you like.
Massive Learning Curve – Work with founders and senior leaders and grow in one of the hottest tech categories.
Career Acceleration – Gain hands-on experience in AI, SaaS, and enterprise tech – one of the fastest-growing spaces in India.
Family Health Coverage – Comprehensive health insurance for you and your family worth ₹5 lakhs annually.

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