Customer Success Manager

4 weeks ago

Delhi, Delhi, India greytHR Full time

About the Company

Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams.

About the Role

The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success.

Responsibilities

  • Customer Onboarding Ownership
  • Act as the single point of contact for assigned customers during the on boarding journey.
  • Understand customer expectations, key use cases, and project goals.
  • Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding.
  • Project & Stakeholder Management
  • Set up kick-off calls, align on milestones, and track project timelines using internal tools.
  • Proactively identify and mitigate risks to customer satisfaction or delays.
  • Maintain clear, professional, and timely communication with all stakeholders.
  • Account Relationship Building
  • Build trusted relationships with customer decision-makers and key users during on boarding.
  • Drive product adoption by ensuring configurations align with customer business needs.
  • Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team.
  • Process Monitoring & Reporting
  • Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement.
  • Share regular updates with internal leaders and recommend improvements in on boarding processes.
  • Document customer feedback to help product and process teams improve.
  • Collaboration & Knowledge Sharing
  • Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment.
  • Share best practices, on boarding wins, and learning with the wider team.

Qualifications

  • 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred).

Required Skills

  • Strong interpersonal and communication skills (both verbal and written).
  • Ability to manage multiple client accounts and on boarding projects simultaneously.
  • Project management skills with a high focus on execution, ownership, and results.
  • Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards.
  • Experience or understanding of HRMS/payroll domains is a strong plus.

Preferred Skills

  • A chance to work with a leading HR tech company that impacts millions of employees.
  • Exposure to varied industries and customers across geographies.
  • Opportunities to grow in customer success, project leadership, or product consulting tracks.
  • A supportive work environment that fosters collaboration and learning.

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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