Customer Success Manager

4 weeks ago

Delhi, Delhi, India ICare Software Full time
Important: To Apply Send your resume with a cover letter explaining why this is the right job for you to: jobs@icaresoftware.com Applications submitted via Linked In without a cover letter will not be considered.
About the Role i Care Software is hiring Customer Success Managers to join our team remotely from India .
We are a leading enterprise Saa S platform serving childcare centers, Montessori schools, afterschool programs, and early education providers across the U.
S.
This hands-on role involves both strategic onboarding and technical customer support .
You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization.
You'll need to be ready on day one with a solid understanding of B2 B Saa S processes, workflows, and customer success best practices.
This is a full-time remote role requiring work during U.
S.
business hours (typically 6:00 PM to 3:00 AM IST).
What You'll Do Onboarding (Implementation) Discover and document each client's business needs Configure the software to fit those needs and validate with test cases Deliver training to stakeholders (owners, directors, admins) Serve as a trusted consultant during rollout Ongoing Support Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools) Troubleshoot user issues and coordinate with the dev team when needed Strengthen relationships with customers by understanding their evolving goals What We're Looking For Experience in Customer Success, Client Onboarding, or Account Management for a B2 B Saa S product Strong business communication and problem-solving skills Experience in the childcare or education industry is a strong plus Hands-on experience with CRMs (e.g., Hub Spot) or ticketing tools The ability to work independently and follow structured workflows Availability to work full-time during U.
S.
business hours (IST evening/night shift) About i Care Software ( i Care is a U.
S.-based enterprise Saa S company with 25+ years of industry experience.
We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.
Remote – India-based applicants only Work hours: U.
S.
business hours (6:00 PM – 3:00 AM IST) Apply by emailing your resume + cover letter to: jobs@icaresoftware.com Let's transform childcare together.

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