
High-Level Technical Support Specialist
1 week ago
Job Title: Technical Solutions Specialist
Overview:
- Deliver top-notch technical assistance to guarantee seamless product operation and exceptional customer satisfaction.
- Collaborate with cross-functional teams to surpass customer service expectations.
Responsibilities:
- Provide effective customer service by leveraging in-depth knowledge of company products.
- Troubleshoot installation and testing issues across various programming languages and build environments.
- Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions.
- Collect customer feedback on features, bugs, and other areas of importance.
Requirements:
- Minimum 8 years of development experience in a customer-facing role with a software company.
- Fluency in written and spoken English.
- Flexibility working EU or US time zone.
Skills:
- Strong knowledge of Microsoft Windows operating systems (client and server).
- Strong knowledge of development technologies: .NET and C#.
- Strong knowledge of WPF and WinForms.
- Strong knowledge of integrations such as Azure DevOps.
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