
IT Service Delivery Manager
23 hours ago
Key Responsibilities
- Perform independently as a Subject Matter Expert (SME) for infrastructure service management lifecycle
- Contribute actively in team discussions to ensure service continuity
- Collaborate with cross-functional teams to prioritize client satisfaction while minimizing risks associated with services
Key Skills and Qualifications:
- Proficiency in Infrastructure Service Management
- Strong understanding of IT service management frameworks such as ITIL
- Experience with incident management and problem resolution processes
- Familiarity with service level agreements and performance metrics
Requirements:
- Minimum 3 years of experience in Infrastructure Service Management
- 15 years full-time education
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