IT Service Delivery Manager

23 hours ago


Gurgaon, Haryana, India beBeeInfrastructure Full time ₹ 15,24,000 - ₹ 20,16,000

Key Responsibilities

  • Perform independently as a Subject Matter Expert (SME) for infrastructure service management lifecycle
  • Contribute actively in team discussions to ensure service continuity
  • Collaborate with cross-functional teams to prioritize client satisfaction while minimizing risks associated with services

Key Skills and Qualifications:

  • Proficiency in Infrastructure Service Management
  • Strong understanding of IT service management frameworks such as ITIL
  • Experience with incident management and problem resolution processes
  • Familiarity with service level agreements and performance metrics

Requirements:

  • Minimum 3 years of experience in Infrastructure Service Management
  • 15 years full-time education


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