SAP Delivery Manager
1 week ago
Position : SAP - Delivery Manager
Location : Gurgaon, Delhi
Key Responsibilities :
- Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met.- Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests.
- Act as the primary point of contact for SAP service-related escalations and problem management.
- Ensure successful incident, change, and problem management processes related to SAP systems.
- Drive regular service review meetings with stakeholders and provide performance reports.
- Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness.
- Identify areas for process optimization and work toward continuous service improvement.
- Support compliance with IT governance, audit, and security requirements, especially around SAP systems.
- Maintain up-to-date documentation for service processes, runbooks, and escalation paths.
- Provide leadership and mentoring to support teams involved in SAP service Skills & Experience :
- 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.
- Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points.
- Experience managing cross-functional teams and third-party vendors in a support/service capacity.
- Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy).
- Excellent communication, stakeholder management, and conflict-resolution skills.
- Strong analytical mindset with attention to detail in service reporting and SLA tracking.
- Ability to manage multiple priorities in a fast-paced environment.
(ref:hirist.tech)
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