SAP Service Delivery Manager

21 hours ago

Gurugram, India Cloudologic Full time

Company Description
Cloudologic is a prominent cloud consulting and IT service provider based in Singapore, with a deep-rooted presence in India.

The company focuses on cloud operations, cyber security, and managed services.

With a dedication to delivering high-quality services, Cloudologic has established itself as a dependable and valued partner for clients worldwide.

Job Summary
This is a full time hybrid role for a Service Delivery Manager SAP at Cloudologic.

We are seeking a dynamic and experienced Service Delivery Manager (SDM) with strong expertise in SAP environments to oversee and manage the delivery of IT services and solutions to our clients or internal business units.

The ideal candidate will act as a bridge between business operations, technical teams, and clients to ensure seamless delivery and continuous improvement of SAP-related services.

Key Responsibilities

  • Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met.
  • Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests.
  • Act as the primary point of contact for SAP service-related escalations and problem management.
  • Ensure successful incident, change, and problem management processes related to SAP systems.
  • Drive regular service review meetings with stakeholders and provide performance reports.
  • Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness.
  • Identify areas for process optimization and work toward continuous service improvement.
  • Support compliance with IT governance, audit, and security requirements, especially around SAP systems.
  • Maintain up-to-date documentation for service processes, runbooks, and escalation paths.
  • Provide leadership and mentoring to support teams involved in SAP service delivery.

Required Skills & Experience

  • 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.
  • Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points.
  • Experience managing cross-functional teams and third-party vendors in a support/service capacity.
  • Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy).
  • Excellent communication, stakeholder management, and conflict-resolution skills.
  • Strong analytical mindset with attention to detail in service reporting and SLA tracking.
  • Ability to manage multiple priorities in a fast-paced Qualifications :
  • ITIL Foundation or Practitioner certification.
  • SAP certification (e.g., SAP BASIS, SAP Functional Modules, or SAP S/4HANA).
  • Project management experience or certification (PMP, PRINCE2) is a plus.

)

  • SAP Delivery Manager

    3 days ago

    Gurugram, India Cloudologic Full time

    Position : SAP - Delivery ManagerLocation : Gurgaon, DelhiKey Responsibilities : - Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met.- Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests.- Act as the...

  • Delivery Manager-SAP

    20 hours ago

    Gurugram, India GSPANN Full time

    About GSPANN Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+...

  • BASIS - IT Business Services Senior Consultant

    21 hours ago

    Gurugram, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Services Sales Expert

    2 weeks ago

    Gurugram, Haryana, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Service Delivery Assistant

    5 days ago

    Gurugram, Haryana, India Johnson Controls Full time

    **Job Description**: - Location: Gurgaon, Experience : 5 Years Industry: Electronic Security Systems/Controls/BMS/Fire Security Systems/CCTV Key Responsibilities: - Create and Manage PRs (Purchase Requisitions) in SAP - Follow up with Internal teams for PO processing - Coordinate with suppliers to ensure timely material delivery - Handle Customer billing...

  • Service Delivery Assistant

    2 days ago

    Gurugram, Haryana, India Johnson Controls Full time

    Job details **Employment Type**: Full-Time **Location**: Gurgaon, Haryana, India **Job Category**: Field Operations **Job Number**: WD30242348 **Job Description**: **Location**: Gurgaon, Experience : 5 Years **Industry**: Electronic Security Systems/Controls/BMS/Fire Security Systems/CCTV **Key Responsibilities**: - Create and Manage PRs (Purchase...

  • Service Delivery Manager

    21 hours ago

    Gurugram, India Konverge Technologies Full time

    Position: Service Delivery Manager Experience: 2 - 4Yrs Location: Gurugram Job Overview: We are looking for a motivated and detail-oriented Service Delivery Manager with 2 -4 years of experience to join our dynamic team. The ideal candidate will play a crucial role in planning, executing, and closing IT projects, ensuring they are delivered on time, within...

  • Associate Data Scientist

    1 week ago

    Gurugram, Haryana, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sales Account Executive

    2 weeks ago

    Gurugram, Haryana, India SAP Full time

    **We help the world run better** At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your...

  • Delivery Manager

    1 week ago

    Gurugram, Hyderabad, India GSPANN Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Were looking for a Support Delivery Manager responsible for overseeing the end-to-end support, maintenance, and delivery of our enterprise integration platforms. This individual will lead a team of support engineers and support leads, ensuring the all platform's stability, performance, and availability. The ideal candidate is a strategic thinker with a...