SAP BASIS
3 weeks ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do
This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services (ECS). This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.
As a Senior BASIS Customer Service Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP’s mission of enabling digital transformation for businesses worldwide.
Your key responsibilities include:
Leading strategic client engagements and acting as the primary point of contact for high-priority issues. Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals. Driving innovation by offering expert guidance on SAP technologies and solutions. Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction. Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.What you bring
As our ideal candidate, you bring:
A minimum of 6+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery. A proactive, results-oriented personality complemented by strong interpersonal skills Advanced knowledge in IT/cloud services , with specific expertise in SAP Basis, ITIL frameworks, and ticketing systems. Proven skills in escalation management , stakeholder engagement, and contract management. Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios. Outstanding communication skills in English (German is a plus). A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).You will stand out if you also demonstrate:
Experience in leading international and multicultural teams. ITIL certificationMeet your team
Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world’s largest private cloud services environments
#SAPInternalT3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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