Service Delivery Specialist

7 days ago

Gurgaon, Haryana, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Service Delivery Specialist

We are seeking a skilled Service Delivery Specialist to manage our IT operations support and ensure efficient service delivery.

  • This role is critical in overseeing Service Delivery Management & Service Operations Processes.
  • The successful candidate will be responsible for handling Critical Incidents, Problems, Change, and even management operations on a day-to-day basis.
  • Manage a team of outsourced partners to ensure that the L1/L2 tasks for the managed applications are running smoothly and SLAs for the service delivery operations are maintained.
  • Evaluate and enhance existing applications, as well as work on setting up new applications via the completed app/partner onboarding life cycle.
  • Ensure 24*7*365 monitoring HUB is running and any proactive incidents/alerts are handled timely as per agreements.
  • Oversee and coordinate the delivery of IT services across various departments to ensure alignment with business needs and objectives.
  • Monitor service levels to ensure compliance with established service level agreements (SLAs).
  • Manage the incident lifecycle, ensuring timely identification, classification, and resolution of incidents to minimize impact on business operations.

Key Responsibilities:

Service Delivery ManagementCritical Incident ManagementProblem ManagementChange ManagementIT Service Monitoring

Requirements:

Proven experience in IT Service ManagementExcellent communication and interpersonal skillsAble to work effectively in a fast-paced environmentDemonstrated problem-solving and analytical skillsStrong leadership and teamwork abilities

What We Offer:

Competitive salary and benefits packageOngoing training and development opportunitiesA dynamic and supportive work environment

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