Assistant Manager
18 hours ago
We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for new hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for new hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities Lead and manage end-to-end New Hire Training NHT including onboarding content delivery assessments and certification Design and drive domain-specific training programs focused on Travel systems customer service skills air bookings fare construction reissues refunds GDS usage Amadeus Sabre Galileo and travel policy compliance Analyze business performance metrics CSAT AHT Quality Scores Escalation Trends to identify training needs and performance gaps Partner with key stakeholders including Operations Quality Workforce and HR to develop and implement impactful learning strategies Own the Nesting OJT phase monitor trainee performance and ensure a smooth transition to production with required documentation and reporting Lead training needs analysis TNA and coordinate refresher upskilling and cross-training initiatives to drive capability building Develop review and maintain training content SOPs process flows and learner assessments aligned with business changes Build capability within the training team mentor junior trainers and support Train-the-Trainer programs as needed Prepare and present training effectiveness reports dashboards and stakeholder updates Keep updated on travel industry trends airline policies fare rules and regulatory changes and cascade them into the curriculum Coach and mentor team members post-training to reinforce learning and ensure successful application on the job Required Skills Qualification Bachelor s degree in any field Diploma in Hospitality Travel Tourism or a related field IATA certified professionals will be preferred Minimum 6-9 years of Travel operations experience Familiarity with Learning Management Systems LMS Proven experience in training delivery preferably in a travel customer service or BPO environment Strong understanding of GDS systems e g Sabre Amadeus Galileo Excellent communication presentation and facilitation skills Ability to engage adult learners and adapt training styles to suit various learning needs Proficient in Microsoft Office and e-learning platforms Strong organizational and time-management skills High attention to detail and ability to manage multiple training projects simultaneously
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Assistant Manager
18 hours ago
Gurgaon, Haryana, India EXL Service Full timeAssistant Manager EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning Business EXLerator Framework TM which integrates analytics automation benchmarking BPO consulting industry best...
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Assistant Manager
3 weeks ago
Gurgaon, Haryana, India Holiday Inn Full timeDuties and responsibilities Financial returns Participate in the preparation of the annual departmental operating budget and financial plans Monitor budget and control expenses with a focus on increasing productivity Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget Assists in the...
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Assistant Restaurant Manager
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Gurgaon, Haryana, India LE MERIDIEN Full timeAreas of responsibility include Restaurants Bars and Room Service if applicable Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction Determines training needed...
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Assistant Manager
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Gurgaon, Haryana, India EXL Service Full timeCredit risk strategy EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning methodologies that integrate advanced analytics data management digital BPO consulting industry best...
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Assistant Manager
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Gurgaon, Haryana, India kec international Full timeAbout RPG Enterprises Mumbai head-quartered RPG Enterprises is one of India s largest industrial conglomerates With over 15 companies in its fold the group has a strong presence across core business sectors such as Infrastructure Tyres IT Healthcare Energy and Plantation to name a few Established in 1979 RPG Enterprises is one of India s fastest...
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Cmdb - Assistant Manager
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Gurgaon, Haryana, India axa xl Full timeConfiguration Assistant ManagerGurgaon Haryana IndiaWorking as part of the Configuration Management Team with close contact with Application Development and Support Infrastructure and Service Management The CMDB Assistant Manager will work on CMDB accuracy required communication and follow-ups and increase efficiency in request processing and...
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Assistant Manager
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Gurgaon, Haryana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Assistant Manager
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Gurgaon, Haryana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Assistant Property Manager
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Gurgaon, Haryana, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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Assistant Manager- Regulatory Affairs
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Gurgaon, Haryana, India BD Full timeSummary Dossier lifecycle management import license filing preparation and submission Maintenance of database Labeling review as per MDR 2017 and Legal metrology RIM cross functional colloboration We are the makers of possibleBD is one of the largest global medical technology companies in the world Advancing the world of healthxe2x84xa2 is our Purpose ...
