Assistant Manager
3 weeks ago
We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for new hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for new hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities Lead and manage end-to-end New Hire Training NHT including onboarding content delivery assessments and certification Design and drive domain-specific training programs focused on Travel systems customer service skills air bookings fare construction reissues refunds GDS usage Amadeus Sabre Galileo and travel policy compliance Analyze business performance metrics CSAT AHT Quality Scores Escalation Trends to identify training needs and performance gaps Partner with key stakeholders including Operations Quality Workforce and HR to develop and implement impactful learning strategies Own the Nesting OJT phase monitor trainee performance and ensure a smooth transition to production with required documentation and reporting Lead training needs analysis TNA and coordinate refresher upskilling and cross-training initiatives to drive capability building Develop review and maintain training content SOPs process flows and learner assessments aligned with business changes Build capability within the training team mentor junior trainers and support Train-the-Trainer programs as needed Prepare and present training effectiveness reports dashboards and stakeholder updates Keep updated on travel industry trends airline policies fare rules and regulatory changes and cascade them into the curriculum Coach and mentor team members post-training to reinforce learning and ensure successful application on the job Required Skills Qualification Bachelor s degree in any field Diploma in Hospitality Travel Tourism or a related field IATA certified professionals will be preferred Minimum 6-9 years of Travel operations experience Familiarity with Learning Management Systems LMS Proven experience in training delivery preferably in a travel customer service or BPO environment Strong understanding of GDS systems e g Sabre Amadeus Galileo Excellent communication presentation and facilitation skills Ability to engage adult learners and adapt training styles to suit various learning needs Proficient in Microsoft Office and e-learning platforms Strong organizational and time-management skills High attention to detail and ability to manage multiple training projects simultaneously
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Assistant Manager
3 days ago
Gurgaon, Haryana, India Max Life Insurance Full timeAssistant Manager - Program Management Assisting in Program management office in day to day activities
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Assistant Manager
3 weeks ago
Gurgaon, Haryana, India EXL Service Full timeAssistant Manager EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning Business EXLerator Framework TM which integrates analytics automation benchmarking BPO consulting industry best...
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Assistant Manager
1 week ago
Gurgaon, Haryana, India Bank of America Full timeAbout Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates...
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Assistant Project Manager
2 weeks ago
Gurgaon, Haryana, India Cushman & Wakefield Full timeJob Title Assistant Project Manager Summary Assistant Project Manager - Civil Execution Summary This role is responsible for planning organizing and managing resources to ensure that projects are completed on time within budget and to the required quality standards Construction Project Engineers work closely with architects contractors and other stakeholders...
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Assistant Manager
2 weeks ago
Gurgaon, Haryana, India Sun Life Financial Full timeYou are as unique as your background experience and point of view Here you ll be encouraged empowered and challenged to be your best self You ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you Your leaders will inspire and help you reach your potential and soar to new heights Every day you ll have new...
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Assistant Manager
2 weeks ago
Gurgaon, Haryana, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...
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Assistant Manager
2 weeks ago
Gurgaon, Haryana, India Max Life Insurance Full time- Assistant Manager Legal Position Assistant Manager - Legal No of Positions 1 Department Legal Function Legal Compliance Reporting to VP - Legal Band 5B Location Gurgaon HO Job Summary Manage Litigation filed before various courts forums Insurance Ombudsman and authorities Conduct legal due diligence for branch offices Manage police notices and complaints...
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Assistant Property Manager
3 weeks ago
Gurgaon, Haryana, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Assistant Manager
2 weeks ago
Gurgaon, Haryana, India kec international Full timeAbout RPG Enterprises Mumbai head-quartered RPG Enterprises is one of India s largest industrial conglomerates With over 15 companies in its fold the group has a strong presence across core business sectors such as Infrastructure Tyres IT Healthcare Energy and Plantation to name a few Established in 1979 RPG Enterprises is one of India s fastest growing...
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Lead Assistant Manager
3 weeks ago
Gurgaon, Haryana, India EXL Service Full timeDecision Analytics EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning Business EXLerator Frameworkxe2x84xa2 which integrates analytics automation benchmarking BPO consulting industry...
