Senior Customer Experience Manager

14 hours ago


Mangalore, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Customer Experience Specialist

About Us:

We are a fast-growing organization that offers innovative solutions to companies with distributed workforces. Our mission is to deliver exceptional customer experiences.

Our Culture:

We prioritize value creation for all stakeholders - employees, customers, and partners. We foster ownership, have a dynamic culture, and genuinely care about every member we hire.

Role Overview:

As a Customer Experience Specialist, you will play a crucial role in ensuring customer satisfaction by overseeing and optimizing support operations. You will lead and manage the Customer Support team, focusing on delivering exceptional support and technical assistance to our customers.

This role involves ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights.

Key Responsibilities:
  • Understand customer needs and expectations to provide effective and timely support.
  • Foster a customer-centric culture within the support team.
  • Provide technical guidance to the support team and customers.
  • Lead and inspire a team of support professionals to achieve performance goals.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge.
  • Identify and resolve complex technical & functional issues efficiently.
  • Implement proactive measures to prevent recurring problems.
  • Communicate effectively with customers, internal teams, and stakeholders.
  • Collaborate with the product development team to provide insights from customer support.
  • Coordinate with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
  • Measure and enhance customer experience with data-led decisions and tracking KPIs.


  • Mangalore, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Description:As a Customer Experience Manager, you will oversee the call center operations to ensure efficient handling of customer inquiries. This involves developing and implementing policies and procedures to drive performance and growth.Key Responsibilities:Develop and implement call center strategies to improve customer satisfaction and...


  • Mangalore, Karnataka, India beBeeFacility Full time ₹ 6,00,000 - ₹ 10,00,000

    Job OverviewGera Developments seeks skilled individuals to fill the position of Facility Management Coordinator. The successful candidate will be responsible for effectively distributing customer complaints, arranging appointments, and processing expenses.Key ResponsibilitiesThe job entails coordinating with CAM frontend teams, managing customer...

  • Operations Director

    2 hours ago


    Mangalore, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 25,00,000

    Job DescriptionAs a Senior Operations Lead, you will be responsible for overseeing a team of operations professionals and ensuring exceptional customer experiences. You will collaborate with cross-functional teams to align design and production timelines, manage internal stakeholders, and ensure timely project completion.Act as the highest point of...


  • Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    We are seeking a highly skilled professional to deliver exceptional customer experiences and drive business success through strategic thinking.The ideal candidate will be adept at handling customer inquiries, managing feedback, and providing effective solutions.Key Responsibilities:Customer Support: Handle customer inquiries promptly and provide assistance...


  • Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Service Role Overview:We are seeking a detail-oriented and customer-focused professional to ensure a positive experience for our customers.Main Responsibilities:Respond promptly and professionally to customer inquiries via various communication channels.Manage and resolve issues related to lost packages, damaged products, and incorrect...


  • Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Role Overview:As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences.Key Responsibilities include:Customer Interaction: Manage customer queries via phone, email, chat and social media providing prompt professional and empathetic responses to ensure high customer satisfaction.Team Collaboration: Work closely...


  • Mangalore, Karnataka, India beBeecustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Experience RepresentativeWe are seeking a proactive and customer-focused professional to join our organization as a Customer Experience Representative. The ideal candidate will handle customer calls, resolve queries, process orders from e-commerce platforms, and ensure excellent post-sales support.Main Responsibilities:Handle inbound and outbound...


  • Mangalore, Karnataka, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    As a key contributor to our customer-centric organization, the ideal candidate will deliver exceptional experiences for our customers.The primary objective of this role is to ensure seamless interactions with our customers through various channels, including phone, email, and chat. This entails addressing inquiries promptly, resolving issues efficiently, and...


  • Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 20,000 - ₹ 27,000

    We are seeking a professional to deliver exceptional customer experiences and possess excellent communication skills.Key ResponsibilitiesEffectively communicate with customers via phone or other channelsProvide accurate and timely information about products, services, and pricingCollaborate with internal teams to resolve customer issues and meet their...


  • Mangalore, Karnataka, India beBeeJobseeker Full time ₹ 15,00,000 - ₹ 25,00,000

    Customer Experience Role">Troovy Foods, a leading clean-label kids' food brand, is reimagining the Indian market with a focus on healthy snacking for kids and families. As part of our high-energy team, you will play a key role in enhancing customer purchase and delivery experiences.">The ideal candidate will possess a customer-first attitude, empathy,...