
Customer Experience Champion
15 hours ago
Role Overview:
As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences.
Key Responsibilities include:
- Customer Interaction: Manage customer queries via phone, email, chat and social media providing prompt professional and empathetic responses to ensure high customer satisfaction.
- Team Collaboration: Work closely with sales technical and operations teams to resolve customer concerns and ensure smooth communication.
- Policy Development: Assist in developing customer service policies and standards that align with business goals.
- Compliance: Coordinate with the quality assurance team to ensure compliance with service protocols and maintain accurate records.
To succeed in this role, you will need strong analytical and problem-solving skills, effective interpersonal oral and written communication skills and a proven capability to make a significant contribution to the business. A solution-oriented approach and attitude are essential as is proficiency in MS Office especially Excel SAP and Outlook.
Requirements:
- Education: BE/BTech/Msc/ B Pharma/Any Graduate with some regulatory knowledge
- Experience: 2-3 years post-graduation; experience in sales/marketing & in healthcare/medical devices/service order management industry preferred
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