Call Center Operations Manager

5 days ago


Bengaluru, Karnataka, India Teleradiology Solutions Full time
Job Description

We are seeking an exceptional Call Center Executive to join our team at Teleradiology Solutions. This role is ideal for individuals who possess excellent communication skills and are able to work in a fast-paced environment.

Main Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide comprehensive support to clients, ensuring their needs are met and exceeded.
  • Work collaboratively with internal teams to achieve common goals.
  • Manage high call volumes efficiently, prioritizing tasks and escalating issues as necessary.
  • Document all call information according to standard operating procedures.
  • Stay up-to-date with IT-related issues and escalate to the appropriate team when necessary.
  • Perform other duties as assigned by management.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong listening skills and ability to work independently.
  • Flexibility to work in different shifts and adapt to changing environments.
  • Strong computer skills and proficiency in MS Office.
  • 1-2 years of international voice process experience and knowledge of customer service principles.
  • High level of professionalism and ability to work in a team environment.


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