Hotel Leader

17 hours ago

Thiruvananthapuram, Kerala, India beBeeOperations Full time
Lead Hotel Operations

The Lead Hotel Operations professional is responsible for overseeing daily hotel activities and providing strategic leadership in driving guest satisfaction and financial performance.

  • Drive business success by exceeding key performance indicators.
  • Collaborate with sales and marketing teams to develop revenue-generating strategies.
  • Stay ahead of market trends and capitalize on new opportunities.

Provide Inspirational Leadership

  • Inspire a culture of excellence among team members.
  • Monitor and develop team member performance, particularly executive team and department heads.
  • Foster an environment where every team member thrives and contributes to the property's collective goals.

Deliver Exceptional Guest Experience

  • Manage operations with attention to detail.
  • Monitor guest feedback and implement improvements as necessary to exceed guest expectations.
  • Deliver outstanding service to ensure every guest leaves with a desire to return.

Ensure Financial Stewardship

  • Develop and manage the hotel's budget, including revenue forecasting and expense control.
  • Evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives.

Promote Quality Assurance

  • Guarantee the highest standards of hotel upkeep, safety, and guest satisfaction.
  • Conduct regular inspections to ensure compliance with quality and brand standard requirements.
  • Implement improvement initiatives to enhance overall guest experience and hotel reputation.

Nurture Owner Relations

  • Build strong rapport with owners through proactive communication.
  • Serve as a liaison between owners and corporate entities.

We Seek

  • Prior hotel general manager experience with strong operations knowledge.
  • Success in driving commercial returns and revenue.
  • Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
  • Outstanding communication and negotiation skills with a customer-first mindset.
  • Solid grasp of financial management principles and experience in budgeting and forecasting.
  • Dynamic, innovative, and solutions-oriented, with the ability to adapt to changing demands.

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