BPO Operations Specialist

2 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title:

BPO Operations Specialist

A BPO operations specialist is responsible for handling customer interactions, providing solutions to queries, and ensuring exceptional service quality. This role requires strong communication skills, problem-solving abilities, and a willingness to learn and grow.

Key Responsibilities:

  • Engage with customers via calls, resolve their queries efficiently, and maintain high levels of satisfaction.
  • Collaborate with supervisors or team leaders to address complex issues and ensure smooth resolution processes.
  • Deliver top-notch customer service by resolving intricate queries and maintaining superior quality standards.
  • Effectively set goals and work towards minimizing escalations and improving overall performance.

Functional Area: Customer Service, Business Process Outsourcing, Telesales, Telecalling, Telemarketing, Client Query, Database Management, Problem Solving, Record Keeping.

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