BPO Senior Manager

7 days ago

Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Shift: UK Shift

Job Summary:

We are seeking a highly driven Senior Sales Manager with 12-15 years of success in non-technical B2B service sales, particularly within ITES, BPO/BPS, Healthcare, Banking, Logistics, Education, and Commercial sectors.

The ideal candidate should bring a well-established industry network, a portfolio of personal clientele, and a strong track record in staff augmentation and no-code/low-code service sellingspecifically in business process outsourcing and managed services. This role is not suitable for candidates with a background in technical software or IT product sales.

Key Responsibilities:

  • Lead and own end-to-end sales efforts for service-led solutions across industries such as Healthcare, ESG, Travel, Financial Services, and Logistics.

  • Leverage a personal network and existing clientele to generate and close new business opportunities quickly.

  • Promote and sell no-code/low-code, non-technical services and automation solutions tailored to operational or process-driven needs.

  • Scale staff augmentation engagements by placing skilled resources across functions like claims processing, content moderation, customer support, and more.

  • Build and manage long-term relationships with key clients for account retention and expansion.

  • Develop and execute Plans of Action (POA) aligned with sales targets and organizational growth plans.

  • Work closely with delivery and operations teams to ensure smooth onboarding and service execution.

  • Monitor industry trends, client demands, and competitive movement in non-technical service domains.

  • Drive a target-focused approach to closing work orders within a B2B services framework.

Key Requirements:

  • 12-15 years of B2B sales experience in service-led, non-technical industries such as BPO, ITES, or managed services.

  • Proven success in staff augmentation, particularly within back-office, operational, and support services.

  • Strong personal clientele and industry network capable of delivering new business opportunities.

  • In-depth understanding of non-tech service delivery and client expectations for process-heavy functions.

  • Strategic mindset with excellent planning, communication, and negotiation skills.

  • Highly self-motivated and capable of independently driving the sales pipeline from prospecting to closure.

Note: This is a non-technical services sales role. Candidates with experience in selling software products, SaaS platforms, or technical IT solutions will not be considered.

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