BPO Director

4 days ago

Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

BPO Director

About the Role

We are looking for a proven leader to head our BFSI division and drive growth, governance and operational excellence. With 15 years in banking, you will bring deep expertise in loan servicing, operational risk, compliance and quality assurance while building and leading high-performing teams and a culture of risk awareness, quality, innovation and accountability.

Key Responsibilities:

  • Define and execute the BFSI strategy to drive business growth and client satisfaction.
  • Develop and implement business development strategies to expand service offerings, increase market share, and enhance profitability.
  • Lead end-to-end loan operations, servicing, and risk management.
  • Build a strong governance and compliance culture aligned with enterprise and regulatory standards.
  • Inspire, mentor and develop teams to deliver operational excellence.
  • Partner with internal & external stakeholders to ensure adherence to compliance standards, regulatory requirements and audit readiness.
  • Partner with senior leadership and clients to identify opportunities, mitigate risks and strengthen relationships.

Basic Qualifications:

  • MBA in Finance with 15 years of BFSI experience with expertise in loan operation, risk management, QA and compliance.
  • Strong track record in risk management, loan operations, quality assurance and compliance.
  • Proven leadership in building and motivating cross-functional teams.
  • Ability to drive strategic initiatives, process transformation and client engagement.

Key Skills Required:

Strategic Thinking | Risk & Compliance | BFSI Operations | Leadership | Client Engagement | Process Excellence

Experience LevelExecutive Level

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