BPO Director

17 hours ago

Gurgaon, Haryana, India NTT DATA North America Full time ₹ 3,60,000 - ₹ 5,40,000 per year

About the Role

We are looking for a proven leader to head our BFSI division and drive growth, governance and operational excellence. With 15+ years in banking, you will bring deep expertise in loan servicing, operational risk, compliance and quality assurance while building and leading high-performing teams and a culture of risk awareness, quality, innovation and accountability.

Key Responsibilities:

  • Define and execute the BFSI strategy to drive business growth and client satisfaction.
  • Develop and implement business development strategies to expand service offerings, increase market share, and enhance profitability.
  • Lead end-to-end loan operations, servicing, and risk management.
  • Build a strong governance and compliance culture aligned with enterprise and regulatory standards.
  • Inspire, mentor and develop teams to deliver operational excellence.
  • Partner with internal & external stakeholders to ensure adherence to compliance standards, regulatory requirements and audit readiness.
  • Partner with senior leadership and clients to identify opportunities, mitigate risks and strengthen relationships.

Basic Qualifications:

  • MBA in Finance with 15+ years of BFSI experience with expertise in loan operation, risk management, QA and compliance.
  • Strong track record in risk management, loan operations, quality assurance and compliance.
  • Proven leadership in building and motivating cross-functional teams.
  • Ability to drive strategic initiatives, process transformation and client engagement.

Key Skills Required:

Strategic Thinking | Risk & Compliance | BFSI Operations | Leadership | Client Engagement | Process Excellence

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