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Bpo Leadership Role

3 weeks ago

Gurgaon, Haryana, India beBeeSupervisor Full time ₹ 10,00,000 - ₹ 15,00,000
Job Overview

Bpo Supervisor Position

The Bpo Supervisor is responsible for ensuring all business delivery performance meets the defined SLA parameters of disability claim processes in healthcare insurance domains. They must understand and maintain business delivery metrics, publish reports with stakeholders, brief and deliver process requirements, and coordinate with onshore partners as needed.

Role Purpose

The Bpo Supervisor role involves collaborating with the Director Operation Manager to lead a team of staff in processing disability management claims to achieve defined productivity and quality levels as per the Service Level Agreement by facilitating training, coaching, and access to the process.

Key Responsibilities

  • Maintain high standards of service delivery in terms of productivity and quality according to defined SLA parameters.
  • Provide leadership and support to assigned staff in line with company policies.
  • Contribute to strategy development for implementing and improving processes.
  • Coordinate staff duties and ensure efficient task allocation.
  • Verify and review case forms and documents for errors, missing information, and legibility.
  • Perform quality checks to assure accuracy.
  • Maintain up-to-date information on relevant databases and monitor auditing activities.
  • Display effective communication with internal and external customers.
  • Adhere to confidentiality and HIPAA policies.
  • Delegate tasks and set deadlines.
  • Create an inspiring team environment with open communication culture.
  • Oversee day-to-day operations and monitor team performance, reporting on key metrics.
  • Motivate team members, discover training needs, provide coaching, listen to feedback, resolve issues, recognize high performance, reward accomplishments, and suggest team building activities.

Candidate Requirements

3-5 years of experience in team handling with 20+ team members, preferably in healthcare indexing and claims processing. Excellent communication, team management, and customer management skills are required to maintain positive customer relations. Analytical skills and knowledge of client-specific process rules and regulatory requirements are essential.

Work Timings

Scheduled shifts: Monday - Friday, 9:00 pm - 7:00 am IST.