Incident Management Lead

Incident Manager - Job Description   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties...

Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for youWe are currently looking for a Major Incident Manager.Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this...

Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...

Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

**Role and Responsibilities:**We are looking for a highly skilled Service Restoration Manager to join our team. The ideal candidate will have experience in managing incident life cycles, providing process awareness, reviewing escalated incidents, fostering teamwork, monitoring process performance, identifying opportunities for improvement, governing...

This job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. WPP is the creative transformation company. We use the power of creativity to build better futures for our people,...

Job Description: Overview The role involves overseeing the implementation, execution, and enhancement of Information Technology infrastructure Library (ITIL) processes across various business units.Key Responsibilities: - Apply ITIL best-practices and methodologies to propose changes and contribute to process evolution.- Manage production issues from...

Job Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary 50000 Work...

Job DescriptionManage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders.Leveraging technology to issue all communications and providing key stakeholder managementLeading, driving, facilitating and...

ResponsibilitiesDeploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process.Accountable for production issues from incident occurrence, remediation...

Job Description: As a Service Quality Analyst at Societe Generale Global Solution Centre, you will play a key role in delivering exceptional service quality through the implementation and improvement of ITIL processes.Main Responsibilities:Implement and refine ITIL processes to enhance service delivery.Collaborate with stakeholders to develop and maintain...

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain. Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process. Accountable for production issues from incident occurrence,...

Specialist Service Analyst- Incident Management IT (Information Technology) Permanent contract Chennai, India Reference 24000N8F Start date Immediately Publication date 2024/10/27 Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain. • Apply ITIL...

Key Accountabilities\\Critical Incidents: Manage and coordinate responses to critical incidents, ensuring minimal impact on business operations.\Root Cause Analysis: Conduct thorough analysis of incidents to identify root causes and implement corrective actions.\Documentation and Reporting: Maintain accurate and comprehensive records of incidents, including...

Job DescriptionImplement an Incident/Issue Management Framework across Global Delivery and Investment Services to ensure effective management and remediation of issues for business teams.Conduct operational risk incident review and analysis, including root cause analysis and monitoring of remedial action plans.Provide query management and business support on...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...