Major Incident Management"

3 weeks ago


Chennai, Tamil Nadu, India Covenant Consultants Full time

Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for you

We are currently looking for a Major Incident Manager.

Role description

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.

We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.

To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.

Responsibilities and Challenges

  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;
  • Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;
  • Leveraging technology to issue all communications and providing key stakeholder management
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.);
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Qualifications

  • ITIL 4 foundation certificate is required.
  • Incident Management knowledge and experience demonstrating understanding of both SLA & OLA delivery
  • Exceptional written and verbal communication skills in English.
  • Be able to communciate with senior management and translate a techncial issue to business langauge including immediate impact and risk to business.
  • Meticulous attention to detail;
  • Proven critical thinking, deductive reasoning, and problem solving skills;
  • Good understanding of production IT Environment and IT Operations;
  • Ability to work rotating shifts to support 24/7/365 organization;
  • Experience in a technical support field: network, server, storage;

Location

  • Chennai


  • Chennai, Tamil Nadu, India Bounteous Full time

    Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...


  • Chennai, Tamil Nadu, India Bounteous Full time

    Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...


  • Chennai, Tamil Nadu, India Bounteous Full time

    Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job DescriptionWe are seeking a highly skilled Major Incident Manager to join our team. The successful candidate will be responsible for leading the response to major incidents, ensuring minimal disruption to our services.

  • Incident Manager

    3 weeks ago


    Chennai, Tamil Nadu, India Photon Full time

    Incident Manager - Job Description   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Key Accountabilities\\Critical Incidents: Manage and coordinate responses to critical incidents, ensuring minimal impact on business operations.\Root Cause Analysis: Conduct thorough analysis of incidents to identify root causes and implement corrective actions.\Documentation and Reporting: Maintain accurate and comprehensive records of incidents, including...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job Description\Main Responsibilities:\\Identify and classify major incidents to ensure timely response.\Cordinate efforts across technical teams, provide regular updates to senior management and users.\Lead technical resolution efforts, mobilize resources to resolve the incident.\Conduct post-incident reviews, identify root cause and implement corrective...


  • Chennai, Tamil Nadu, India Sutherland Full time

    Job DescriptionManage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders.Leveraging technology to issue all communications and providing key stakeholder managementLeading, driving, facilitating and...


  • Chennai, Tamil Nadu, India myGwork Full time

    This job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. WPP is the creative transformation company. We use the power of creativity to build better futures for our people,...


  • Chennai, Tamil Nadu, India Bounteous Full time

    Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...


  • Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    **Role and Responsibilities:**We are looking for a highly skilled Service Restoration Manager to join our team. The ideal candidate will have experience in managing incident life cycles, providing process awareness, reviewing escalated incidents, fostering teamwork, monitoring process performance, identifying opportunities for improvement, governing...


  • Chennai, Tamil Nadu, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary 50000 Work...


  • Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Role and ResponsibilitiesExperience Range - 2 to 5Incident Management: -1. Own the Incident Management process and manage the incident life cycle.2. Provide adequate process awareness for the organization.3. Manage effectiveness and efficiency of the process.4. Review all the escalated incidents and take appropriate actions.5. Focus teams on the restoral of...


  • Chennai, Tamil Nadu, India Comcast Full time

    What You'll DoYou will be responsible for assisting in the development of procedures for incident triage and problem management, identifying, triaging, and driving resolution of incidents impacting our products and services, and leading efforts for quick and thorough resolution of incidents.You will also participate in regular meetings with stakeholders and...


  • Chennai, Tamil Nadu, India Societe Generale Global Solution Centre Full time

    Job Description: Overview The role involves overseeing the implementation, execution, and enhancement of Information Technology infrastructure Library (ITIL) processes across various business units.Key Responsibilities: - Apply ITIL best-practices and methodologies to propose changes and contribute to process evolution.- Manage production issues from...


  • Chennai, Tamil Nadu, India Societe Generale Global Solution Centre Full time

    ResponsibilitiesDeploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process.Accountable for production issues from incident occurrence, remediation...


  • Chennai, Tamil Nadu, India Societe Generale Global Solution Centre Full time

    Job Description: As a Service Quality Analyst at Societe Generale Global Solution Centre, you will play a key role in delivering exceptional service quality through the implementation and improvement of ITIL processes.Main Responsibilities:Implement and refine ITIL processes to enhance service delivery.Collaborate with stakeholders to develop and maintain...


  • Chennai, Tamil Nadu, India HCLTech Full time

    Job Summary\We are seeking an experienced Major Incident Manager to join our team at HCLTech. As a key member of our incident management team, you will be responsible for managing critical incidents, coordinating responses, and implementing process improvements.\About You\You will have a strong background in incident management, excellent leadership skills,...