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Major Incident Response Specialist
7 days ago
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- Critical Incidents: Manage and coordinate responses to critical incidents, ensuring minimal impact on business operations.\
- Root Cause Analysis: Conduct thorough analysis of incidents to identify root causes and implement corrective actions.\
- Documentation and Reporting: Maintain accurate and comprehensive records of incidents, including actions taken and lessons learned.\
- Process Improvement: Identify areas for improvement in incident management processes and implement changes to enhance efficiency and effectiveness.\
- Collaboration: Work closely with cross-functional teams, including technical teams, service continuity manager, and senior management.\
- Communication: Provide regular updates to stakeholders, including senior management, affected users, and other relevant parties.\
This role requires strong leadership skills, technical expertise, and excellent communication skills. The ideal candidate will have experience in managing critical incidents, conducting root cause analysis, and implementing process improvements.
