Service Analyst-Incident Management

Specialist Service Analyst- Incident Management IT (Information Technology) Permanent contract Chennai, India Reference 24000N8F Start date Immediately Publication date 2024/10/27 Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain. • Apply ITIL...

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

ResponsibilitiesDeploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process.Accountable for production issues from incident occurrence, remediation...

Incident Manager - Job Description   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties...

Responsibilities Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain. Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process. Accountable for production issues from incident occurrence,...

Job Description: As a Service Quality Analyst at Societe Generale Global Solution Centre, you will play a key role in delivering exceptional service quality through the implementation and improvement of ITIL processes.Main Responsibilities:Implement and refine ITIL processes to enhance service delivery.Collaborate with stakeholders to develop and maintain...

**Role and Responsibilities:**We are looking for a highly skilled Service Restoration Manager to join our team. The ideal candidate will have experience in managing incident life cycles, providing process awareness, reviewing escalated incidents, fostering teamwork, monitoring process performance, identifying opportunities for improvement, governing...

Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...

Incident Identification and Classification: Quickly identify and classify major incidents to ensure appropriate prioritization and response.Coordination and Communication: Act as the central point of contact during major incidents, coordinating efforts across various technical teams and stakeholders. Provide regular updates to senior management and affected...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital...

Role and ResponsibilitiesExperience Range - 2 to 5Incident Management: -1. Own the Incident Management process and manage the incident life cycle.2. Provide adequate process awareness for the organization.3. Manage effectiveness and efficiency of the process.4. Review all the escalated incidents and take appropriate actions.5. Focus teams on the restoral of...

Job Description\Main Responsibilities:\\Identify and classify major incidents to ensure timely response.\Cordinate efforts across technical teams, provide regular updates to senior management and users.\Lead technical resolution efforts, mobilize resources to resolve the incident.\Conduct post-incident reviews, identify root cause and implement corrective...

Job DescriptionWe are seeking a highly skilled and experienced Data Analyst Manager to join our team at EXL IT Service Management. The successful candidate will be responsible for reviewing IP DRG audits, creating presentations, developing process manuals, and training materials.Responsibilities:Review IP DRG audits and provide accurate coding...

Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for youWe are currently looking for a Major Incident Manager.Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this...

Job DescriptionManage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders.Leveraging technology to issue all communications and providing key stakeholder managementLeading, driving, facilitating and...

Job Role - IT Service Desk analystExperience Range: 4 to 8 yearsJob Location: ChennaiJob DescriptionMust HaveRoles/ responsibilitiesFirst point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels.Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related...

Job Description:We are seeking a Senior Business Analyst to join our team at EXL IT Service Management. As a Senior Business Analyst, you will be responsible for analyzing and interpreting complex business data to identify trends and patterns that can inform business decisions.In this role, you will work closely with cross-functional teams to develop and...

Business Intelligence Analyst RoleWe are seeking a skilled Business Intelligence Analyst - Healthcare to join our team. The successful candidate will have a strong background in business intelligence and excellent analytical skills.Key Responsibilities- Collaborate with cross-functional teams to develop scalable and repeatable solutions for payment integrity...