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Incident and Issue Resolution Expert

2 weeks ago

Chennai, Tamil Nadu, India State Street Corporation Full time
Job Description
  • Implement an Incident/Issue Management Framework across Global Delivery and Investment Services to ensure effective management and remediation of issues for business teams.
  • Conduct operational risk incident review and analysis, including root cause analysis and monitoring of remedial action plans.
  • Provide query management and business support on incident management and reporting.
  • Ensure quality data for periodic status reviews of open issues and incidents.
Required Skills and Qualifications
  • Critical thinking with the ability to solve complex problems.
  • Excellent communication skills, verbal and written.
  • Strong time management skills, deadline-oriented, and detail-focused.