Customer Service Associate

3 weeks ago


Navi Mumbai, Maharashtra, India WNS Global Services Full time

Job Title: Customer Service Associate

We are seeking a skilled Customer Service Associate to join our team at WNS Global Services.

Key Responsibilities:

  • Answer incoming calls and provide prompt, efficient service to customers.
  • Research and resolve customer issues using provided tools and applications.
  • Meet Quality Targets, Average Handling Time, Average Speed of Answer, and Answer Rate targets.
  • Collaborate with the team to achieve internal Production, Utilization, and Productivity targets.

Qualifications:

  • Graduate fresher's or HSC with a minimum of 6 months of experience.
  • Proficient in computer applications.
  • Knowledge of customer service practices.
  • Excellent listening, verbal, and written communication skills.


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