Customer Service Associate
4 weeks ago
We are seeking a highly skilled Customer Service Associate to join our team at the British Council. The successful candidate will be responsible for delivering high-quality services to our customers, ensuring that their needs are met and exceeded.
Main Responsibilities:
- Provide exceptional customer service to our customers, responding to their queries and resolving their issues in a timely and professional manner.
- Work closely with our internal stakeholders to ensure that our services are delivered to the highest standards.
- Collaborate with our team to identify and implement process improvements, ensuring that our services are efficient and effective.
- Develop and maintain strong relationships with our customers, understanding their needs and preferences.
- Stay up-to-date with industry developments and best practices, applying this knowledge to improve our services.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- Proven experience in customer service, with a track record of delivering high-quality services.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Proficient in relevant computer applications, including MS Office.
Desirable:
- Demonstrable experience working in a global team, with a strong understanding of cultural differences and nuances.
- Ability to work in a dynamic environment, with a willingness to adapt to changing priorities and deadlines.
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