Senior Associate

20 hours ago


Navi Mumbai, Maharashtra, India WNS Global Services Full time
Job Title: Senior Associate - Customer Service Expert

Job Summary: We are seeking a highly skilled Senior Associate to join our team at WNS Global Services. As a Senior Associate, you will be responsible for providing exceptional customer service to our airline clients.

Key Responsibilities:

Provide expert-level support to customers on fare rules, schedule changes, and name corrections
Utilize Microsoft Office applications, including Outlook and Excel, to manage customer interactions
Develop and maintain strong relationships with customers to reduce effort and increase loyalty
Collaborate with internal teams to resolve complex customer issues
Stay up-to-date with the latest versions of Sabre and Amadeus GDS systems

Requirements:

Minimum 2 years of experience in the airline industry, with a strong background in Sabre and Amadeus
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Proficiency in English, with excellent fluency in spoken and written communication

Qualifications:

Graduates or Undergraduates with a strong academic record

Additional Information:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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