Senior Associate

2 weeks ago


Navi Mumbai, Maharashtra, India WNS Global Services Full time

Job Summary

We are seeking a highly skilled Senior Associate to join our team at WNS Global Services. As a Senior Associate, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide expert-level support for customer inquiries and issues related to ticket issuance, reissuances, and fare rules.
  • Utilize Microsoft Office applications, including Outlook and Excel, to manage customer interactions and data.
  • Develop and maintain strong relationships with customers, ensuring a positive experience and reducing customer effort.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.

Requirements

  • Minimum 2 years of experience working with Sabre and Amadeus GDS systems.
  • Excellent fluency in English, with proficiency in spoken and written communication.
  • Strong analytical and problem-solving skills, with ability to work in a fast-paced environment.

What We Offer

At WNS Global Services, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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