Custom Order Manager

6 days ago

Alleppey, Kerala, India beBeeMerchandise Full time ₹ 8,00,000 - ₹ 11,50,000

About Jaipur Rugs was removed for brevity, focus on the role.

This cross-functional position manages and leads custom order lifecycle from client brief to delivery. Close collaboration with designers, production teams, artisans, and global clients delivers high-end, customized rugs and textile products that meet aesthetic, technical, and delivery specifications.

Key Responsibilities:

  • Manage end-to-end execution of custom and bespoke rug orders including design interpretation, sampling, costing, production timelines, and final delivery.
  • Coordinate with clients, designers, and internal design teams to understand specifications, material preferences, color palettes, and technical requirements.
  • Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
  • Develop and maintain custom order trackers, T&A (Time & Action) calendars, and internal coordination sheets to ensure timely delivery.
  • Conduct feasibility analysis for custom requirements e.g. technique size color limitations material selection.
  • Ensure strict adherence to quality and compliance standards for all custom products.
  • Support costing and pricing strategies balancing product value with profitability.
  • Work closely with sales marketing and export teams to provide updates sample approvals and production status.
  • Provide post-delivery feedback and continuous improvement insights for process optimization.

Required Skills and Qualifications:

  • B.FTech from NIFT mandatory
  • 4–5 years of relevant experience in merchandising preferably in home furnishings textiles or bespoke fashion/luxury sector
  • Strong knowledge of textile techniques materials dyeing processes and hand-crafted production methods
  • Excellent understanding of custom order workflows – from client brief to production to delivery
  • Strong communication and coordination skills with fluency in both English and Hindi
  • Proficiency in MS Excel Adobe Illustrator/Photoshop and PLM or order management systems
  • Eye for detail strong problem-solving skills and a customer-first mindset
  • Ability to work independently and manage multiple projects simultaneously

Benefits include expertise growth and self-improvement opportunities for individuals passionate about artisan empowerment sustainability global design thinking and luxury aesthetics.

Others:

  • Award-winning company culture
  • Exciting career opportunities for talented professionals

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