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Customer Relationship Ambassador
2 weeks ago
The Customer Care Executive plays a pivotal role in managing direct interactions with customers over the phone to resolve queries, provide product/service information, handle complaints, and ensure overall customer satisfaction.
Key Responsibilities:- Manage and respond to customer inquiries via phone calls, ensuring timely resolutions to their concerns.
- Provide detailed product/service information to customers, addressing their needs and preferences.
- Handle customer complaints in a professional manner, escalating issues as necessary.
- Maintain accurate records of customer interactions, utilizing this data to inform business decisions.
Essential Skills:
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure, meeting deadlines and maintaining composure in challenging situations.
- Familiarity with CRM software and other relevant tools.
Benefits:
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
- Competitive salary and benefits package.
What We Offer:
We are committed to fostering a positive and inclusive work environment, where employees can grow and thrive. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.
