Restaurant Operations Director

2 weeks ago


Surat, Gujarat, India Sapphire Foods India Full time

Sapphire Foods India Seeks Restaurant General Manager

The Restaurant General Manager is the No.1 leader, overseeing daily operations and ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer.

Key Responsibilities Include:

  • Effectively manage the restaurant within the policies and guidelines of Sapphire Foods India, guaranteeing 100% customer satisfaction at all times.
  • Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
  • Monitor profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  • Ensure maintenance of equipment, facility, and grounds through a preventative maintenance program.
  • Manage the restaurant team by hiring, conducting performance appraisals, identifying training needs, taking disciplinary action, motivating, and training team members to reduce employee turnover.
  • Maintain food quality and ensure 100% customer satisfaction.
  • Implement corporate & local marketing programs in a timely manner.
  • Foster a safe working and customer experience environment by promoting safe work behaviors among team members.

Ideal Candidate Profile:

  • Possess a passion for hospitality.
  • Demonstrate a strong focus on driving operational excellence.
  • Show a commitment to building capable, performance-driven teams.
  • Display business acumen, understanding trade area and customer patterns, competitor activity, and ability to analyze financial statements.
  • Dedicate themselves to providing exceptional customer service.
  • Hold experience in new store setup.
  • Educational qualifications - Bachelor's Degree in Hospitality/Hotel Management (3 years) or Diploma in Hospitality (1 year) with relevant work experience or Graduate degree (any stream) with 7+ years of work experience.

Salary Information: We offer a competitive salary range of ₹30 lakhs per annum, commensurate with experience and qualifications. The compensation package includes additional benefits, bonuses, and opportunities for growth and professional development.



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