Chief Customer Retention Officer

1 week ago

Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878
Job Opportunity:

We are seeking a highly skilled professional to drive customer success and retention.


About the Role

This is a key position that requires a deep understanding of data centre operations, SLAs, compliance, and RCA frameworks. The successful candidate will have strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.


Key Responsibilities
  • Manage customer relationships to drive retention, loyalty, and advocacy programs.
  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer issues effectively.

Requirements
  • 7+ years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure.
  • Exceptional interpersonal, communication, and stakeholder management skills, with the ability to influence at the CxO level.

What We Offer
  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package with benefits.
  • The chance to make a meaningful impact on customer success and business outcomes.

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