Customer Service Manager

2 weeks ago


Jaipur, Rajasthan, India Accor Full time
Job Description

As a key member of the Accor team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at Novotel Ahmedabad.

Key Responsibilities:

  • To ensure that all guest rooms are clean and well-maintained to provide a high level of cleanliness and service.
  • To establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, morale, and guest service.
  • To respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Requirements:

  • A service-focused personality is essential, and previous leadership experience is required.
  • Prior experience working with Opera or a related system is preferred.
  • The ability to build and maintain good relationships with all stakeholders is crucial.
  • Strong communication skills are necessary to convey thoughts, actions, and opportunities clearly.
  • Leadership skills are required to lead by example, believe in a strong team culture, and set the scene for high performance.

Estimated Salary: ₹250,000 - ₹350,000 per annum based on experience and qualifications. This salary range takes into account the company's standards and industry norms.

About Us:

Accor is a leading international hospitality group offering unique experiences through its various brands, including Novotel. Our goal is to create unforgettable moments for our guests, and we invite talented individuals to join us in achieving this vision.



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