Customer Service Manager
1 month ago
Seher Jaipur is a renowned Women's Indian Ethnic wear brand founded in 2021 in Jaipur, specializing in modern Indian Ethnic Wear designs. Our brand combines young perspectives with timeless grace and craftsmanship, engaged in conceptualization, manufacturing, and vertical sales.
We are seeking an experienced Customer Service Manager to join our team in Jaipur. This full-time role will be responsible for delivering exceptional customer experiences through effective inquiry management, complaint resolution, and feedback collection. The ideal candidate will have excellent communication skills, conflict resolution abilities, and experience working in the fashion or retail industry.
Responsibilities- Manage customer inquiries and resolve complaints efficiently
- Oversight of customer feedback and collaboration with cross-functional teams to enhance customer satisfaction
- Collaborate with colleagues to implement processes that improve customer relationships
- Demonstrated expertise in customer service, relationship management, and conflict resolution
- Excellent verbal and written communication skills
- Able to multitask, prioritize effectively, and manage competing demands
- At least two years of experience in the fashion or retail industry
- Familiarity with CRM systems and Retention Marketing principles
- Bachelor's degree in Business Administration, Marketing, or a related field
This position comes with a competitive estimated salary of ₹6,00,000 per annum, reflecting our commitment to attracting top talent and recognizing individual contributions. As a valued member of our team, you will have opportunities for growth and development within a dynamic and fast-paced environment.
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