
Senior Technical Support Professional
22 hours ago
Technical Resolution Specialist
Elevate customer satisfaction by owning and resolving complex technical issues with minimal supervision.
Key Responsibilities:
- Independently resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
Requirements:
- Typically requires 36 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
-
Senior Technical Support Professional
3 days ago
Pune, Maharashtra, India beBeeProblem Full timeProduct Support SpecialistWe are seeking a Product Support Specialist to provide timely and effective support for our web-based products and their associated cloud or on-premises infrastructure.Key ResponsibilitiesProvide technical support to end users through phone, email, and web-based tools, ensuring a high level of customer satisfaction.Troubleshoot and...
-
Experienced Technical Support Professional
2 days ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000Job Description:We are seeking a skilled Senior Service Desk Analyst to join our team.The ideal candidate will have experience in IT service desk operations, quality improvement, and training.Responsibilities include analyzing and reporting on improvement areas, recording and tracking data, and performing all other service desk-related tasks as...
-
Expert Technical Support Professional
17 hours ago
Pune, Maharashtra, India beBeeTechnical Full time US$ 1,04,000 - US$ 1,30,878Technical Support SpecialistThe Technical Support Specialist is responsible for delivering timely solutions to complex technical problems in a fast-paced customer support environment. As a key member of the technical support team, you will perform troubleshooting activities, escalate issues to the appropriate party, and assist in communicating solutions to...
-
Senior Technical Support Specialist
17 hours ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 14,99,999 - ₹ 24,99,999Job SummaryWe are seeking an experienced Senior Technical Support Engineer to fill this key role.About the PositionThis position involves providing top-tier technical expertise and analysis to support our customers. As a Subject Matter Expert (SME), you will be responsible for resolving complex technical issues and upholding high standards of customer...
-
Technical Support Professional
2 days ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000We are seeking a Technical Support Engineer to join our team.Job DescriptionAs a Technical Support Engineer, you will be responsible for providing Level 1 support to clients on Cornerstone OnDemand products. You will be the first point of contact for customers and will work closely with them to resolve any issues they may have.Your primary goal will be to...
-
Senior Technical Support Specialist
1 week ago
Pune, Maharashtra, India beBeeTechnical Full timeJob DescriptionAs a senior technical professional, you will be responsible for resolving complex technical issues arising from customer interactions. You will work closely with cross-functional teams to identify and deliver solutions that meet customer needs.You will be the primary point of contact for customer-facing teams and will collaborate with internal...
-
Senior Technical Professional
2 weeks ago
Pune, Maharashtra, India beBeeTechnical Full timeOracle Billing Job DescriptionAs a senior technical professional, you will be responsible for providing end-to-end production support for Oracle BRM and related systems.Troubleshoot and resolve issues in BRM, Mediation Controller, and integrations with external systems.Develop custom PCM C/Java modules and automation scripts for job execution.You will work...
-
Leading Technical Professional
5 days ago
Pune, Maharashtra, India beBeeChemistry Full time ₹ 15,00,000 - ₹ 20,00,000Senior Executive PositionAs a senior executive, you will be responsible for developing solutions to technical problems of moderate scope and complexity. This involves applying technical knowledge and experience to conduct routine experiments and analyses, evaluating and recording results.Key Responsibilities:Conducting routine experiments and analyses,...
-
Professional Technical IT Support Specialist
20 hours ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000IT Support Engineer/Systems Administrator JobRole Description:We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization.The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.Key Responsibilities:First...
-
Technical IT Support
5 days ago
Pune, Maharashtra, India beBeeInfrastructure Full time ₹ 9,00,000 - ₹ 12,00,000IT Support SpecialistWe are seeking a highly motivated and enthusiastic IT professional to deliver effective technical support, gain hands-on experience with IT infrastructure, and collaborate with experienced colleagues.Main Responsibilities:Provide first-level technical assistance to employees by responding to queries related to hardware, software, network...