
Senior Technical Support Professional
1 day ago
We are seeking a Product Support Specialist to provide timely and effective support for our web-based products and their associated cloud or on-premises infrastructure.
Key Responsibilities- Provide technical support to end users through phone, email, and web-based tools, ensuring a high level of customer satisfaction.
- Troubleshoot and resolve application and infrastructure-related issues, advising users on proper product usage and coordinating with senior support teams when required.
- Assist customers during product deployment and ensure timely resolution of user issues in line with defined SLAs, priority, and escalation protocols.
- Proactively identify recurring problems and implement continuous service improvement measures.
- Strong understanding of web application functionalities and customizations.
- Proven experience in production support environments, handling L1 and L2 support activities.
- Solid skills in problem analysis, incident resolution, and root cause identification.
- Ability to work effectively in a fast-paced, agile environment, demonstrating strong critical thinking and problem-solving capabilities.
This is an excellent opportunity to develop your skills and expertise in a dynamic and supportive team environment.
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Technical Support Professional
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Technical Support Engineer
4 weeks ago
Pune, Maharashtra, India VitalEdge Technologies Full timeAbout Us VitalEdge Technologies ( is a leading Dealer Management System (DMS) provider to the dealers and rental companies of heavy equipment in agriculture, mining, construction and several other sectors. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our customers. We have over 700 employees, offices on four...