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Professional Technical IT Support Specialist
2 weeks ago
Role Description:
We are seeking a technically skilled and customer-focused IT professional to provide Level 1 and 2 support across the organization.
The ideal candidate will have hands-on experience in end-user support, cloud identity management, endpoint configuration, and networking.
Key Responsibilities:- First point of contact for IT support.
- Install, configure, and troubleshoot Windows OS, hardware, software, and networks.
- Manage onboarding/offboarding IT setup, user briefings, and asset handling.
- Administer Microsoft 365 (Exchange, Teams, OneDrive) and Azure AD (SSO, MFA).
- Endpoint management via Intune (device compliance, app deployment).
- Support Office 365, VPN, AD, antivirus, firewalls, and security tools.
- Maintain inventory, documentation, and ensure IT policy compliance.
- Coordinate with vendors for escalations.
- Basic network troubleshooting.
- Strong knowledge of Windows 10/11, AD, Azure AD, Office 365, and Intune.
- Familiarity with networking (IP, DNS, DHCP), VPN tools, and ticketing systems.
- Excellent communication, documentation, and problem-solving skills.
- Opportunity to work with a dynamic team.
- Chance to develop skills and expertise in IT support.
Will be required to work on-call when needed.
