Experienced Technical Support Professional

3 days ago


Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

  • We are seeking a skilled Senior Service Desk Analyst to join our team.
  • The ideal candidate will have experience in IT service desk operations, quality improvement, and training.
  • Responsibilities include analyzing and reporting on improvement areas, recording and tracking data, and performing all other service desk-related tasks as required.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience
  • 3+ years of senior IT service desk/helppdesk/technical support/quality analyst experience
  • Strong written communication and analytical skills
  • Multitasking capabilities

Benefits:

  • Opportunity to work with cross-functional teams
  • Chance to develop and mentor team members
  • Ability to work in a dynamic environment

Others:

  • ITIL V3 Foundation certification is desirable


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