Genpact Insurance Operations Claims Assistant Vice President Position

3 weeks ago


Gurgaon, Haryana, India GENPACT India Private Limited Full time

About the Role:

Genpact is seeking an experienced Assistant Vice President to lead our Insurance Operations team, driving business growth and excellence in claims management. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve operational efficiency, quality, and customer satisfaction.

Key Responsibilities:

  • Drive team performance, ensuring daily service level metrics are met and maintaining a high level of accuracy.
  • Provide mentorship and development to direct reports, promoting a learning culture and building a solid team.
  • Align to customer goals and deliver on commitments consistently, foreseeing risks and developing mitigation plans.
  • Build impactful customer relationships, improve Net Promoter Score, maintain existing business, and drive revenue growth.

Qualifications and Skills:

- Proven experience in insurance operations and claims management.
- Strong leadership and management skills, with the ability to prioritize and manage effectively across multiple tasks and geographies.
- Excellent negotiation, facilitation, and influencing skills, with the ability to work with all levels of the organization.
- Strong verbal and written communication skills, with the ability to prepare and present independently to senior leadership within Genpact and clients.
- Experience with lean six sigma framework and the ability to drive continuous performance improvement.
- Ability to work in a matrixed organization structure and manage through indirect authority.

About Genpact:

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our purpose is to create a world that works better for people, and we achieve this through our commitment to diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

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