Insurance Operations Lead

2 weeks ago


Gurgaon, Haryana, India GENPACT India Private Limited Full time

We are looking for a Senior Insurance Operations Manager with a strong background in London Market Underwriting/Claims to join our team as Assistant Vice President. The successful candidate will have excellent knowledge of the Insurance Industry, strong negotiation and communication skills, and the ability to work effectively in a matrixed organization structure.

Key Responsibilities:

  • Drive team performance and ensure daily service level metrics are met.
  • Provide direction and mentorship to the operations team.
  • Align to customer goals and deliver on commitments consistently.
  • Foresee risks, be proactive and predictive while developing mitigation plans.
  • Build impactful customer relationships and improve Net Promoter Score.

Requirements:

  • Operating Leader position in Insurance Vertical.
  • Understanding of Insurance Industry and excellent knowledge of London Market Underwriting/Claims.
  • Ability to prioritize and manage effectively across many competing and concurrent tasks.
  • Strong negotiation, facilitation and influencing and consensus building skills.
  • Exceptional verbal and written communication and Presentation skills.
  • Ability to work with all levels of the organization.

Preferred Qualifications:
Masters in any stream except technical.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.



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